Refund
Refund Policy
This builch page explains returns, exchanges, and refunds in a store-specific format.
Details from builch on refund timing
Once the return arrives and inspection is complete, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.
Details from builch on starting a request
When requesting a return or exchange, contact us at Support@builch.shop before sending the item. Once the request is approved, builch will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.
How builch handles condition of returns
The returned item should be packed safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.
Our approach at builch to exceptions
Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.
Details from builch on support
For return or exchange assistance, contact Support@builch.shop or 402-803-8939.
What builch customers should know about order problems
When an item is delivered damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.
Our approach at builch to eligibility
Customers receive a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.
Merchant Information
Business name: builch
Brand name: builch
Email: Support@builch.shop
Phone: 402-803-8939
Physical address: 1410 Cornhusker Hwy, Lincoln, Nebraska, 68521, United States